How to delete your account in the app
-
Open IllumiTrain and sign in to the account you want to remove.
- Go to Settings.
- Open Profile.
- Tap Delete Account.
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Review the warning, type DELETE, and confirm.
-
Re-authenticate when prompted so IllumiTrain can complete the
deletion securely.
What gets deleted
- Your IllumiTrain account profile and authentication record.
-
Synced study progress, streaks, settings, and certification state.
-
Notification token and reminder preferences tied to the account.
-
Behavioral learning events, analytics data, and sync diagnostics
linked to the account.
We may retain anonymized or aggregated operational reporting that no
longer identifies you personally.
What does not get canceled automatically
Deleting your IllumiTrain account does not
automatically cancel an App Store or Google Play subscription.
If you subscribed through Apple or Google, you must manage or cancel
that subscription separately in your store account settings.
Need help?
If you cannot access the app or need assistance completing account
deletion, contact us and include the email address used for your
IllumiTrain account.
support@illumitrain.com